Frequently Asked Questions (FAQ)

Select the item you want and add it to your shopping cart. Then proceed to checkout and follow the steps to enter your delivery and payment details.

Changes are possible as long as your order has not yet been prepared for shipment. Please contact our customer service team as soon as possible to do so.

As soon as your order leaves our warehouse, you will receive a shipping confirmation with the relevant information for shipment tracking with live tracking.

First, check the current status of your shipment tracking. If the shipping status does not change for an unusually long time, or if the package is shown as delivered even though you have not received it, please contact ourcustomer service.

Please contact us as soon as possible. As long as the order has not yet been dispatched, we may still be able to accommodate a change to the delivery address.

The available payment methods will be displayed during the ordering process and may vary depending on the order.

First, please check your payment details and try the payment again if necessary. Alternatively, you can select another available payment method.

You may cancel your order within 30 days of receiving the goodswithout providing a reason and return the items to us.

If possible, please use the original shipping packaging for the return. For returns via DHL, simply use our returns portal. To do so, please enter your order number as shown on the invoice and your postal code.

You can return your order to us within30 days of receiving the goods. For a quick and easy process, simply use our returns portal.

As soon as your return has been received by us, it will be checked and processed promptly.

The refund will be issued after receipt of the goods within 1–3 working daysvia the payment method used for the order.

A direct exchange is not possible for every order. In many cases, it is easier to return the item and then place a new order.

Please contact our customer service as soon as possible. Describe the error and – if possible – include meaningful photos or videos.